Billing Support
We are sorry you are experiencing a billing issue.
This page lists and discusses all of the most common reasons why patients may have a billing support issue or question. Please read the information contained on this page - in most cases your issue will be resolved by following the instructions outlined below.
HELP WITH AN UNEXPECTED CHARGE
Clear Skies Therapy does not generally charge its patients for anything other than session fees, copays or coinsurance, and these charges are almost always collected by your therapist at time of service. If you found an unexpected charge on your credit or debit card account, the reason for this charge is usually related to one of issues discussed on this page. Please read the information below and if you are still in need of assistance, please contact your therapist with any additional questions.
UNEXPECTED CHARGE: MISSING COPAY OR COINSURANCE
Often, if you find an unexpected charge on your credit or debit card from Clear Skies, this charge relates to a copay or coinsurance that was not collected during one or more of your in-office visits.
Why Was I Charged?
Clear Skies processes all billing on a one-month in arrears basis. This means that if you visited with your therapist in January, the charges for those visits weren't processed until the beginning of February. If we find that a copay or coinsurance payment was missed for one or more of your sessions in a prior month, we will charge the credit card that you provided to your counselor during your first visit for those missed payments.
What Should I Do?
You should check your credit or debit card records for the month preceding the date of the charge against your therapy dates for that month. You will probably discover that one or more copays were not paid when you visited with your therapist.
What If All Copays or Coinsurance Was Paid?
If you've checked your records and believe that all of your copays or coinsurance were properly collected at time of service, then you were most likely charged for one of the following additional reasons. Please read on.
UNEXPECTED CHARGE: MISSed session fee
If you scheduled a session with your therapist and did not attend your meeting, your therapist may have charge you a $125 missed session fee.
Why Was I Charged?
Clear Skies requires you to cancel any scheduled appointment at least one day (24 hours) in advance. If you are unable to meet this cancellation requirement, your therapist may still waive your missed session fee if you call her and explain why you couldn't be at your scheduled session. If you weren't able to call, your therapist most likely left you a voice message and then charged your card for your missed session.
What Should I Do?
Talk with your therapist at your next session about how you can minimize or avoid missed session charges.
UNEXPECTED CHARGE: THIRD PARTY FAILURE TO PAY
Sometimes, if you choose to involve a third party payor in your therapy relationship, that third party won't pay or perform as expected. For example, a co-parent's credit card may have expired or may not be working. Or your health insurance company may have refused to pay your therapy bill because they need more information from you.
Why Was I Charged?
If you asked Clear Skies to bill a third party for your therapy sessions and that person or company did not pay Clear Skies as you expected them to, we will charge your credit card approximately 30 days after we asked your third party to cover your costs. Clear Skies processes all billing on a one-month in arrears basis, so if you visited your therapist in January and we asked your insurance company to pay in February, you would be charged in late February or early March for any unpaid therapy visits in January that your third party didn't cover.
What Should I Do?
You should check with your third party regarding your bill. Sometimes a relative or co-parent simply forget to pay, in which case you will need to collect the missing payment from that person. Sometimes your health insurance company failed to pay your bill or denied your claims. You should follow-up with your insurance company to find out why they did not pay Clear Skies as you expected them to. Once you understand why your third party didn't pay for your therapy, we can assist you further. For example, we are happy to resubmit a claim if your insurance company says they didn't receive it. Or we are happy to provide you with an invoice (superbill) that you can provide to your insurance company so that they can process your claim directly for you.
Important!
If your health insurance company failed to pay your claim, and we have charged you for your therapy, your Clear Skies bill is paid. It is very important that you remember to tell your insurance company that any future payment they may make should be sent directly to you. If your health insurance company sends your payment to Clear Skies, we cannot provide a refund. If you are working with your therapist when we receive a payment from your insurance company for a bill that you have already paid, we will credit your account against future copays or coinsurance. But again, we cannot provide a refund, so please don't ask for one.
I NEVER AUTHORIZED CLEAR SKIES TO CHARGE ME
The paperwork that you completed with your therapist during your first visit includes your authorization to charge you for your therapy, regardless of whether or not you elected to involve a third party payor. Remember, the responsibility to pay for your therapy is yours and yours alone. Please click here to download a copy of the paperwork that you signed when you began treatment and pay particular attention to the first paragraph of our Office Policies form as well as the last paragraph of our Billing and Payment Consent form.
WHY WASN'T I INFORMED BEFORE CLEAR SKIES CHARGED ME
Clear Skies processes all billing for therapy sessions one month in arrears. This means that up to 30 days may have elapsed since the therapy session that you are now being charged for. If you asked Clear Skies to bill a third party, even more time has passed, perhaps as much as 60 days or more, since your unpaid therapy session occurred. Your therapist simply cannot go unpaid for 30-60 days or more and still continue to provide the high level of care that you expect. Consequently, if we discover a problem with your preferred billing method, we move quickly to charge your backup payment method in order to allow your therapist to continue working with you.
REQUESTs FOR INVOICES, SUPERBILLS, FSA Statments or similar
If you need a copy of the payments made on your account, and you have involved your health insurance company in your therapy, you should ask your insurance provider for an EOB or account statement. If you are paying your therapist directly for your therapy, you should request superbills or account statements directly from your therapist.
ADDITIONAL HELP
If you have read the information on this page and and still need assistance, please contact your therapist.